At Shawl Secret Europe, we strive to deliver your orders quickly and securely. Below, you’ll find detailed information about our shipping and delivery process.

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• Order Processing & Suppliers

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   •    We work with multiple suppliers to ensure a broad selection of high-quality products. This means your             order may be shipped from different warehouses depending on stock availability.
   •    Orders are typically processed within 1 business days after payment confirmation.
   •    If your order contains multiple items, they may be shipped separately and arrive on different days.

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• Estimated Delivery Times

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   •    Netherlands & Belgium: 1-3 business days
   •    Other EU Countries: 3-7 business days

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Please note: These are estimated delivery times. Delays may occur due to external factors such as carrier disruptions, customs clearance, holidays, or extreme weather conditions.

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• Shipping Costs & Free Returns

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   •    We offer FREE shipping on all orders, regardless of order value or destination.
   •    All returns are also free of charge. If you are not satisfied with your order or need to return an item, we will     cover the return shipping costs.
   •    There are no hidden fees—what you see at checkout is the final price you pay.

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• ⁠Free Returns for Incorrect Deliveries

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If you receive:
✔ The wrong item
✔ The wrong size or color
✔ A damaged or defective product

We will cover the return shipping costs and provide a replacement or full refund.

To qualify:
   •    Contact us at [your email] within 48 hours of receiving your order.
   •    Provide clear photos of the incorrect or damaged item.

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• ⁠Address Changes & Order Modifications

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   •    Before Shipment: If you need to change your shipping address, please contact us at [your email] within 12       hours of placing your order.
   •    After Shipment: Once an order has been dispatched, we are unable to change the address. However, you     may be able to redirect the package by contacting the shipping carrier directly.

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• Tracking Your Order

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   •    Once your order has been shipped, you will receive an email with your tracking number.
   •    You can track your package on the carrier’s website (e.g., PostNL, DHL, FedEx).
   •    If your tracking status does not update within 48 hours, please reach out to us for assistance.

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• Lost or Delayed Packages

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   •    If your package has not arrived within the estimated delivery time, check the tracking link provided.
   •    If your package is marked as delivered but you haven’t received it, please check with your neighbors or         local delivery point.
   •    If your package is lost in transit, we will work with the courier to resolve the issue. Please contact us at           [your email] for further assistance.

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For any other shipping-related inquiries, feel free to contact us at [your email].